After Sales Service
In our After Sales Service department, we field a permanent team of skilled assembly supervisors who work all over the world with appropriate personnel to integrate our high-tech equipment reliably in factory buildings and existing production processes.
AZO takes new approaches to shorten assembly and commissioning times. We create modular construction units which can be installed cost-effectively and extended effortlessly. You can continue counting on AZO service support after the commissioning stage. We are considered to be pioneers in the bulk material sector in the use of "teleservice” systems, i.e. remote diagnosis and maintenance support. For example, back in the Eighties, we installed process control systems with integrated teleservice packages in Korea and New Zealand. This meant that we were able to provide our customers with fast, reliable support, even over great distances.
Through intensive training courses and our policy of involving customer personnel at an early stage, we are able to assure seamless and rapid familiarization with these new technologies. This approach has meant that, in a considerable number of major projects, our customers have been able to operate their equipment independently and to their satisfaction within a short period of time. At AZO, our After Sales Service is staffed by experienced specialists who can deliver rapid and non-bureaucratic support using leading-edge document management systems, assuring our customers a high-speed source of spare parts and wearing components.