After Sales Service

We provide you with a personal service!

AZO quality not only means world-class machinery and production plants. When it comes to customer service as well, you can always rely on AZO, whether it involves commissioning and assembly, maintenance and inspection or supply of spare parts.

AZO has a service team of highly qualified and motivated employees to assist you with any issues regarding your AZO system and answer any queries competently. Our ethos is to ensure that your AZO system operates safely and efficiently, ensuring through-puts are maximum and downtimes are kept to a minimum.
  1. Quality-checked original spare parts
  2. Fast, reliable delivery of spare parts:
  • Immediate shipment of available spare parts if ordered before 14:00hrs
  • Spare parts dispatched using premier parcel services
  • Express / special delivery available at the customers discretion
  1. High availability of spare parts
  2. Safe and reliable identification of spare parts
  3. Online spare parts catalogues specific to plants
  4. Recommendations for keeping stocks of spare parts
Extended availability of AZO production parts
  1. Contact us around the clock
  2. Special hotline service for individual customers and plants
  3. Service level agreements to suit requirements
    • Guaranteed response times
    • 24/5 or 24/7 support
    • Regular online maintenance (monthly, quarterly)
    • Annual on-site inspection
  1. Assistance on any questions relating to maintenance:
    • Advice by phone
    • Maintenance experts at head quarters
    • Individual on-site advice from your dedicated maintenance advisor
  2. Advice on preventive maintenance
  3. Fault analysis
  4. Briefing prior to maintenance and follow-up after
Training for individual plants
  1. Our own highly-trained maintenance staff
  2. AZO service vehicles stocked with original spare parts
  3. Our own service center’s in your area
  4. Review of current situation
  5. Inspection contracts
  6. Custom packages for necessary spare and wearing parts
  7. Inspections to match your individual requirements
  8. Work carried out during ongoing operation
  1. Our own highly-trained maintenance staff
  2. AZO service vehicles stocked with original spare parts
  3. Our own service center’s in your area
  4. Maintenance work to match your individual requirements
  5. Maintenance and service plans and spare parts packages for the individual plant
  6. Monitoring of production after maintenance
  7. Maintenance contracts
  8. Plant optimisation
  9. Support during audits
  10. Minimal downtimes thanks to well-planned maintenance work
  1. Global assembly and commissioning
  2. Our own qualified and accredited assembly teams
  3. Our own specialist teams for commissioning
  4. Observance of all health and safety-related requirements on national and international levels
  5. Cross-cultural skills, international experience
  6. Expert induction training
  7. Training for individual plants
  8. Short decision-making processes thanks to on-site staff
  9. AZO’s own worksite equipment
  10. Supervision of commissioning when customer provides the plant controls
End customer support for resellers
  1. Our own remote maintenance center
  2. High security thanks to firewall/DMZ
  3. Connections over
    • Modem/ISDN
    • Customer’s own VPN solutions
    • AZO’s remote access solution
  4. User authentication over:
    • User and password
    • Tokens
    • Key generator
  1. Advice and assistance when modernising and optimising plants
  2. Review of current situation and documentation of old plants as the basis for modernisation
  3. Drafting of migration and commissioning concepts
  4. Rapid return to service and minimum downtimes