After Sales Service

We provide you with a personal service!

 
AZO quality not only means world-class machinery and production plants. When it comes to customer service as well, you can always rely on AZO, whether it involves commissioning and assembly, maintenance and inspection or supply of spare parts.
 
AZO has a service team of highly qualified and motivated employees to assist you with any issues regarding your AZO system and answer any queries competently. Our ethos is to ensure that your AZO system operates safely and efficiently, ensuring through-puts are maximum and downtimes are kept to a minimum.

Just contact us!

Technical Support
Tel. +49 6291 920
Email: service@azo.com

Automation & Services
Tel.: +49 6291 92-6112
Fax: +49 6291 92-90112
Email: Automation-Support@azo.com


24/7 service hotline upon request!
Tailored support services

  1. Quality-checked original spare parts
  2. Fast, reliable delivery of spare parts:
    • Immediate shipment of available spare parts if ordered before 14:00hrs
    • Spare parts dispatched using premier parcel services
    • Express / special delivery available at the customers discretion
  3. High availability of spare parts
  4. Safe and reliable identification of spare parts
  5. Online spare parts catalogues specific to plants
  6. Recommendations for keeping stocks of spare parts
  7. Extended availability of AZO production parts
Original spare parts

  1. Contact us around the clock
  2. Special hotline service for individual customers and plants
  3. Service level agreements to suit requirements
    • Guaranteed response times
    • 24/5 or 24/7 support
    • Regular online maintenance (monthly, quarterly)
    • Annual on-site inspection
service hotline

  1. Assistance on any questions relating to maintenance:
    • Advice by phone
    • Maintenance experts at headquarters
    • Individual on-site advice from your dedicated maintenance advisor
  2. Advice on preventive maintenance
  3. Fault analysis
  4. Briefing prior to maintenance and follow-up after
  5. Training for individual plants
On-site monitoring of production

  1. Our own highly-trained maintenance staff
  2. AZO service vehicles stocked with original spare parts
  3. Our own service center’s in your area
  4. Review of current situation
  5. Inspection contracts
  6. Custom packages for necessary spare and wearing parts
  7. Inspections to match your individual requirements
  8. Work carried out during ongoing operation
maintenance and inspection contracts

  1. Our own highly-trained maintenance staff
  2. AZO service vehicles stocked with original spare parts
  3. Our own service center’s in your area
  4. Maintenance work to match your individual requirements
  5. Maintenance and service plans and spare parts packages for the individual plant
  6. Monitoring of production after maintenance
  7. Maintenance contracts
  8. Plant optimisation
  9. Support during audits
  10. Minimal downtimes thanks to well-planned maintenance work
preventive inspection and maintenance

  1. Global assembly and commissioning
  2. Our own qualified and accredited assembly teams
  3. Our own specialist teams for commissioning
  4. Observance of all health and safety-related requirements on national and international levels
  5. Cross-cultural skills, international experience
  6. Expert induction training
  7. Training for individual plants
  8. Short decision-making processes thanks to on-site staff
  9. AZO’s own worksite equipment
  10. Supervision of commissioning when customer provides the plant controls
  11. End customer support for resellers
global on-site service

  1. Our own remote maintenance center
  2. High security thanks to firewall/DMZ
  3. Connections over
    • Customer’s own VPN solutions
    • AZO’s remote access solution
  4. User authentication over:
    • User and password
    • Tokens
    • Key generator
Our own remote maintenance center

  1. Advice and assistance when modernising and optimising plants
  2. Review of current situation and documentation of old plants as the basis for modernisation
  3. Drafting of migration and commissioning concepts
  4. Rapid return to service and minimum downtimes
retrofit, revamp and relocation of existing plants

Forms

*  mandatory fields

*  mandatory fields

Dear Customer,
in order to ensure that your returns and repairs are processed smoothly and promptly, we have formulated a procedure that regulates the handling of returns:
  • Please use the current return note on our homepage under Service / After Sales / Forms / Returns and Repairs.
  • The accompanying documents must contain at least the completed and signed return note and, in the case of hazardous substances, your safety data sheet.
  • This will ensure that your return can be processed quickly.